| Личная информация |
| Ф.И.О: |
Artem
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| Возраст: |
не имеет значения
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| Пол: |
Женский
| | тел.: |
8(050)464-52-68
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| E-mail: |
ab2009ukr@gmail.com
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| Требования и условия |
| Категория: |
Банковская сфера
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| Образование: |
высшее
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| График работы: |
полный день
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| Место работы: |
не имеет значения
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| Резюме: |
SKILLS
- Project management (IT product and services development and implementation, team lead, planning, control and reporting, issue tracking and issue management, communication with project stakeholders – sponsor, customer and partners, business analysis and system specifications review, project documentation – project mandate, project initiation, status reporting and change management. Tools: PMBOK, Prince2, MS Project);
- Product development (product feasibility study, product description, business requirements, business case, product and user manuals, training and marketing materials, communication with marketing agencies and suppliers, business process design. Tools: ARIS, MS Visio);
- Product management (product lifetime planning, value chain management, service level management, change management, customers’ segmentation, market analysis, customer activities*behavior analysis, key performance*business indicators definition and monitoring. Tools: MS Excel, PL*SQL, Oracle Discoverer, MS Reporting);
- User Acceptance Test (test-cases write*review, performance coordination, issue tracking);
- Coding (PHP4*MySQL*Apache, JSP*Oracle, HTML*CSS*Javascript).
EDUCATION
Product development and management * Marcus Evans (Moscow), 2008;
Internet and ATM security approach * ING Business school (Amsterdam, Istanbul), 2008. Communication of the host and self-service terminals, 2008;
Business-process management via ARIS, 2007; Negotiating training, 2007;
Project Management training, 2006; Java web development training, 2003;
National technical University, Master’s Degree, 1997 – 2003.
EXPERIENCE
08.2007 – 04.2009
ING Bank Product manager, Channels
- The design and implementation of self-service channel (cash-in * cash-out ATMs, kiosks – 25 offices) which is the only cash*payment channel in bank office. Certificate "Best self-service center implementation Wincor Nixdorf 2008". The implementation of quality assurance and availability indicators;
- The design and implementation of internet-banking system (internal and domestic payments, statements), payment confirmation by one-time password delivered via SMS. Certificate "Best implementation of strong authentication VASCO 2008". Development workshops (Belgium, Romania, Netherlands);
- User Acceptance Test management of the fixed term deposit, which is opened via direct channel (internet-banking, self-service terminals). User acceptance test of the installment loan. Issue tracking (JIRA);
- Preparation of business requirements for SMS-banking, Electronic Bills Presentment and Payment. Internet-site launch, customer activities and behavior analysis;
- Licensing, contracting, value chain management.
04.2001-07.2007
Ukreximbank Project manager, E-commerce
- The launch of the first internet-banking in Ukraine (payments from current and card accounts of individual customer and companies, statements), payment confirmation by digital certificates and one-time password by hardware tokens. Hewlett Packard Global Methodology. Issue tracking (Mantis);
- The design and launch of internet-site (online customer acquisition, consumer economics, product description);
- The user acceptance test, the launch of the workflow system, internal e-library and intranet applications.
06.1999 – 03.2001
RQL Web-developer
- Developing web-sites and applications (online hotel reservations, product descriptions and municipal information portal). Regular workshops with foreign partners (Poland).
ADDITIONAL
Fluent English (workshops, business letters, documentation), Russian and Ukrainian – native.
Recommendations available upon request.
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